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Order Processing:

• We process orders within 1 business days
• Once your order has been successfully placed, you will receive a confirmation email with your order details. If you don’t see it in your inbox, please check your spam or junk folder.
• After your order is shipped, we will send you a separate shipping notification email containing your tracking number, so you can monitor your package’s delivery status online.

Shipping Fees:

We ship from within the United States and currently deliver to U.S. addresses only.

• Free Shipping: Order Amount over $25 and above.
• Standard Shipping: $4.98 (Order Amount is $0.01~$24.99)
• Expedited delivery is also available at $25–$30. Final shipping costs will be displayed at checkout.

We will select the most suitable shipping solution based on your delivery address, product characteristics and other relevant factors. Delivery time ranges from 3‑8 business days.

Important Reminder:

If you request to change your shipping address after your order has been shipped, Hardwin Tools cannot guarantee the shipping details can be updated successfully.

Please double‑check your full name, shipping address and contact information when placing your order to ensure your package is delivered smoothly.

For common shipping issues such as changing the address, you can click on FAQ to view relevant answer.

Warranty:

1-Year Limited Warranty
Covered against defects in materials and workmanship. Normal wear, misuse, and improper applications are not covered.

Returns:

30-Day Free Returns
You may request a refund or replacement within 30 days of delivery if:

• The item arrives damaged
• You receive the wrong item
• The product has a quality-related issue during normal use
  

For full details, please visit our Return & Refund Policy

Please review any included safety instructions before use

Contact us anytime at: support@ganzoom.com

Please refer to our complete FAQs regarding orders and shipping issues here.