We accept returns that meet the conditions outlined in this policy.

1Return Eligibility

• Return requests must be submitted within 30 days of delivery (based on carrier tracking).
• Items must be new, unused, uninstalled/untested, with original packaging, labels, and all accessories included.
• Bundles/sets must be returned complete.

2Damaged, Defective, or Wrong Item

• If your order arrives damaged, defective, or incorrect/missing, please contact us within 7 days of delivery. Please provide your order number, a description of the issue, and clear photos/videos of the packaging and item.
• Once verified, we will offer a free replacement/reshipment or a full refund. If a return is required, we will provide return instructions and cover the return shipping cost.

3Non-Returnable Items

• Saw blades/consumables that are installed, test-cut, or otherwise used (unless confirmed as a manufacturing defect).
• Custom/personalized items (if applicable).
• Final sale/clearance items marked as non-returnable (if applicable).

4Return Process

• Contact us at support@ganzoom.com / contact link with your order number, reason and photos for return.
• Once approved, we will provide a return address/instructions.
• Please ship the item within 7 days after receiving instructions and share the tracking number.
• After we receive and inspect the return, we will process the refund/exchange within 5–10 business days.

5Shipping & Return Shipping

• Defective/damaged/incorrect/missing items: Once verified, we cover return shipping and provide a replacement/reshipment or a full refund.
• Customer-initiated returns (wrong item ordered, incompatibility, change of mind, etc.): Only eligible if the item is unused and unopened and meets the “Return Eligibility” conditions. Return shipping is paid by the customer.
• If returned items do not meet eligibility requirements (e.g., opened/used, missing parts, severely damaged packaging), we may refuse the refund or issue a partial refund based on inspection.